Koorong Help Centre

Where applicable, discounts are only available for items currently in stock and are not valid with any other discount or promotional offer unless otherwise specified. Advertised discounts are only valid for retail, personal-account customers (without other account discounts or other special designations or arrangements), unless otherwise specified. Discounts do not apply to eBooks, audiobooks, gift cards/vouchers, tickets, licences, NETT-priced items, donations, bookstalls, backorders, preorders or Pages Café purchases. The discount applies to purchases made by cash, credit card, EFTPOS, and gift card/voucher redemption only. All discount thresholds are advertised in Australian Dollars (AUD). Online orders must be paid for at the time of order via credit card, PayPal, or gift card/voucher redemption to receive a discount. Shipping rates are calculated after the discount has been applied. Koorong reserves the right to amend, alter or discontinue elements of this policy where appropriate.

Where applicable, advertised discounts for online-only sales are only available for:

• 'Delivery' and 'Click & Collect' purchases made via Koorong.com
• Items currently in stock at Koorong.com
• Items that do not have any other discount, markdown or promotional offer (unless exemption is specified)
• Retail, personal-account customers without other account discounts or other special designations or arrangements
  

Online sales end midnight (AEST) on the date specified. (AEDT applies from 1st Sunday in October to 1st Sunday in April.)

Where applicable, advertised discounts for storewide sales are only available for items currently in stock on Koorong.com or in-store and are not valid with any other discount, markdown or promotional offer unless otherwise specified. Unless otherwise specified, advertising discounts are only valid for retail customers (without account discounts). The above Discount Policy applies. Koorong reserves the right to amend, alter or discontinue elements of this policy where appropriate.

Please see opening hours for each store. Online sales end midnight (AEST) on the date specified. (AEDT applies from 1st Sunday in October to 1st Sunday in April.)

Where applicable, advertised discounts for in-store-only sales events are only available for:

• in-store purchases of in-stock items
• items with no other discount, markdown or promotional offer (unless otherwise specified)
• Retail customers (without account discounts)

• Click & Collect orders
• Pages Cafe purchases
• Pre-orders and backorders
• Net-priced items
• Digital products (e.g. eBooks and audiobooks)
• Tickets and licences
• Donations
• Bookstalls

Please see opening hours for each store.

The above Discount Policy applies. Koorong reserves the right to amend, alter or discontinue elements of this policy where appropriate.

Where applicable, storewide discount codes are applied to the entire basket at the point of sale on Koorong.com or in-store, and only apply on items currently in stock. Discount not valid in conjunction with any other discount or promotional offer. Discount codes are single-use only unless otherwise specified.

Discount codes do not apply to:

• Pages Cafe purchases
• Preorders and backorders
• Net-priced items
• Digital products (e.g. eBooks and audiobooks)
• Tickets and licences
• Donations
• Bookstalls

Koorong reserves the right to amend, alter or discontinue elements of this policy where appropriate.

Having trouble applying your discount code? FAQ

Dollar Off Vouchers are issued during the Black Friday Sale [26 November - 2 December 2025] when cart thresholds are met for eligible customers only. Dollar Off Vouchers are valid for redemption from 3 December 2025 – 15 March 2026 only. A minimum spend of $40 is required when redeeming a Dollar Off voucher. Physical Dollar Off vouchers will be issued upon purchase in-store, and for online orders Digital Vouchers will be sent to your registered email address within 48 hours of purchase. Dollar off vouchers are not valid in conjunction with any other discount, account level discount, promotion, or offer. Physical voucher must be presented in-store upon redemption. For online, enter the voucher code at checkout to redeem. Vouchers are not redeemable for cash.

*Double Point Promotion Conditions: 

Earn double points on every dollar spent during the promotion period, Monday 9 February – Sunday 15 February 2026.

This promotion is available to Koorong Customer Loyalty members only. To earn points online, customers must be logged in to their loyalty account at the time of purchase. Points are not applied to guest orders or account-level discount holders. In-store purchases must have a valid loyalty membership number applied at the point of sale.

Double Points apply as an additional 1 point per dollar spent, regardless of membership tier. Tier points are applied as normal and are not doubled.

Example on a $100 spend:

• Bronze: 100 base points + 100 Double Points
• Silver: 125 base points + 100 Double Points
• Gold: 135 base points + 100 Double Points
• Diamond: 150 base points + 100 Double Points

Points apply to in-stock items only and are calculated on the final discounted price, where applicable.

Points are not available on:

• Account-level discount holders
• Donations
• Bookstalls
• Backorders
• Prepaid orders
• Pages Café purchases
  

For online orders, points will only be awarded where payment is made at the time of order using credit card, PayPal, or gift card/voucher redemption.

Points are applied upon invoicing. Please allow up to 48 hours for Double Points to appear in your account.

The promotion runs in-store and online from Monday 9 February – Sunday 15 February 2026.
Online promotion ends midnight Sunday 15 February 2026 (AEDT).